Help center

Frequently Asked Questions

Everything you need to know about CareDevi.

Getting Started

Is CareDevi really free?

Yes. The core app is free — including step tracking, health scores, challenges, community, and wearable connections.

Premium adds wellness insights, advanced training plans, private challenges, public profiles, and the full meditation library. Pricing: $7.99/month or $59.99/year (14-day free trial).

What wearables work with CareDevi?

CareDevi supports many wearables through Apple Health and Health Connect.

  • Apple Watch and Apple Health (iOS)
  • Garmin, Fitbit, Samsung via Health Connect (Android)
  • Oura, WHOOP and other supported devices
  • Phone-only tracking using built-in sensors is also supported
How do I get started?
Download the app for iOS or Android, create your account, and connect your wearable. You'll be tracking in under 90 seconds.

Challenges & Prizes

How do challenges work?

Pick a challenge type: Solo (beat your own records), Squad (team up with friends), or Open (compete against everyone).

Each challenge has a goal — for example, 10K steps per day for a week. Complete the goal to earn badges and rewards.

Can I win real money?

Yes. We run seasonal step, sleep, and strength challenges with prize pools. Many events offer cash prizes or sponsored rewards.

No entry fee — just join events and compete fairly.

What’s The Wellness Cup?
The Wellness Cup is our flagship 50-day wellness tournament. Connect your wearable, compete in weekly packs and live challenges, and earn edition-numbered Gold badges. Only 1,000 ever minted. Learn more →

Account & Premium

What does Premium include?

Premium unlocks wellness insights, an advanced wellness pet, adaptive training plans with analytics, up to 3 active challenges (vs 1 on free), private challenges, a public profile page, premium avatars and badges, and the full meditation library.

  • Weekly/monthly/yearly wellness reports
  • Advanced breathing exercises and early access to new features
  • Pricing: $7.99/month or $59.99/year (14-day free trial)
How do I invite friends?

Tap Invite friends from the challenge screen and share the link via text, email, or social.

When friends join and connect wearables, you can form Squads or compete in Open events together.

What’s a streak and how do I protect it?

A streak is consecutive days hitting your goal. CareDevi sends reminders before your streak breaks so you never lose it unexpectedly.

You can also earn streak rescue tokens through challenges to protect progress.

Privacy & Security

Is my health data private?
Absolutely. Your health data is encrypted end-to-end (AES-256).
We will never sell your data. You control what's shared and with whom.
View our Privacy Policy for full details.
Can I delete my data?
Yes. You can delete your account and all associated data at any time from Settings → Account → Delete Account.
Data is permanently removed within 30 days.

Support

How do I contact support?
Reach us through the app under Settings → Help or email support@caredevi.com, or use our contact form.
We respond within a few hours.
How do I sync my wearable data?
On iOS: Go to Profile → Integrations → Apple Health and toggle the data types you want to share.
On Android: Enable Health Connect in CareDevi settings and grant permissions for Steps and Distance. Make sure Google Fit or Samsung Health is also writing data to Health Connect.

Still have questions?

Can't find what you're looking for? Reach out to our team.

Contact us

Footnotes

  1. CareDevi internal product analytics — active users, Aug–Sep 2026. Metrics are illustrative and may vary by configuration.